vjjl Privacy Policy

This Privacy Policy ("Policy") describes how vjjl ("we," "us," or "our") collects, processes, stores, and protects the personal data of individuals ("you" or "the player") who access or use the vjjl online gaming platform at vjjl.net and any associated mobile-optimized interfaces (collectively, the "Platform").

vjjl operates in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. We are also guided by applicable PAGCOR regulations concerning player data and responsible gaming obligations.

By registering an account on vjjl, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the vjjl Platform.

For the purposes of the Data Privacy Act of 2012 and applicable data protection legislation, vjjl is the data controller responsible for your personal information collected through the Platform.

All data protection inquiries, requests to exercise your rights, and complaints regarding the handling of your personal data should be directed to the vjjl Data Protection Officer (DPO) via the contact details provided in Section 14 of this Policy.

vjjl collects the following categories of personal data from players and Platform visitors:

vjjl does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law or regulation (for example, self-exclusion records maintained for responsible gaming compliance).

vjjl collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs;
• Third-party sources: Identity verification data from KYC service providers; fraud screening data from anti-fraud partners; payment data from GCash, PayMaya, BPI, BDO, and Metrobank in connection with your transactions;
• Regulatory sources: Information received from PAGCOR or other regulatory authorities in connection with licensing compliance, responsible gaming obligations, or investigations.

vjjl processes your personal data only where we have a lawful basis to do so. The table below outlines the primary purposes for which we process your data and the corresponding legal basis under the Data Privacy Act of 2012:

Where vjjl relies on your consent as the legal basis for processing — such as for marketing communications — you have the right to withdraw that consent at any time by updating your notification preferences in your account dashboard or by contacting our support team.

vjjl does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following circumstances and only to the extent necessary:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank receive the financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable Philippine financial regulations;
• Identity verification providers: Third-party KYC service providers receive identity documents and personal details solely for the purpose of verifying your age and identity in compliance with regulatory requirements;
• Fraud prevention and security partners: Anti-fraud and cybersecurity service providers may receive technical and transactional data to detect and prevent fraudulent activity on the Platform;
• Game software providers: Game developers and content licensors may receive anonymised or pseudonymised gaming data necessary for game operation, RTP auditing, and technical support;
• Regulatory authorities: PAGCOR and other competent Philippine government authorities may receive player data where required by law, court order, or regulatory directive;
• Professional advisers: Legal counsel, auditors, and compliance consultants may access personal data on a strictly confidential, need-to-know basis;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of vjjl's business, player data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

All third parties with whom vjjl shares personal data are required to implement appropriate technical and organisational security measures and to process data only for the specified purpose.

vjjl retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guide, the following retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations;
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Gaming history: Retained for a minimum of three (3) years from the date of each gaming session;
• Support communications: Retained for two (2) years from the date of the last interaction;
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year thereafter as evidence of consent;
• Self-exclusion records: Retained for the duration of the exclusion period and for five (5) years thereafter.

When personal data is no longer required, vjjl will securely delete or anonymise it in accordance with our internal data disposal procedures.

vjjl implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the vjjl Platform;
• Encryption of sensitive data at rest, including financial account details and identity documents;
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific function;
• Multi-factor authentication (MFA) for internal system access by vjjl staff;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• Continuous monitoring of Platform systems for suspicious activity and potential data breaches;
• Staff training on data protection obligations and secure data handling practices.

vjjl uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and deliver a personalised experience. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled as they enable core features such as secure login sessions, account authentication, and fraud prevention. No consent is required for these cookies;
• Functional cookies: Remember your preferences such as language settings, display options, and game history to provide a more personalised experience;
• Analytics cookies: Collect anonymised data about how players use the Platform — such as pages visited and session duration — to help vjjl improve performance and user experience;
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of vjjl marketing campaigns. These are only placed with your consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the vjjl Platform. Detailed cookie information is available in our Cookie Notice, accessible from the Platform footer.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by vjjl. To exercise any of these rights, contact our Data Protection Officer using the details in Section 14.

vjjl will respond to all verified data rights requests within thirty (30) days of receipt. We may request proof of identity before processing your request. There is no charge for exercising your rights, except where requests are manifestly unfounded or excessive.

If you are not satisfied with how vjjl has handled your personal data, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

As part of our Know Your Customer (KYC) process, vjjl verifies the age of all registered players before permitting access to real-money games. If vjjl discovers that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be deleted, and any funds held will be handled in accordance with applicable regulatory requirements.

If you are a parent or guardian and believe that your child has registered on the vjjl Platform, please contact our support team immediately at [email protected] so that we can take prompt action.

vjjl primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed in countries outside the Philippines — for example, where game software providers or technical infrastructure partners are based in other jurisdictions.

Where such transfers occur, vjjl ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under Philippine law. These safeguards may include contractual clauses, data processing agreements, or transfers to jurisdictions recognised as providing adequate data protection.

vjjl may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. The date of the most recent revision is displayed at the top of this page.

Where changes are material, vjjl will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the vjjl Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

We encourage you to review this Policy periodically to stay informed about how vjjl protects your personal data.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how vjjl handles your personal data, please contact our Data Protection Officer:

For complaints that remain unresolved after contacting vjjl, you may escalate your concern to the National Privacy Commission (NPC) of the Philippines.